Health & safety during Covid-19 Pandemic
Last updated on 8 April 2021
In the times of coronavirus threat, many of you are having questions and doubts regarding your safety and your bookings. Here at Secret Zagreb, we are also taking precautions and some rather strict measures:
SAFE STAY IN CROATIA
We received the Safe Stay in Croatia and Safe Travels certificate from Croatian Ministry of Tourism and Sports, ensuring that we’re taking all the precautions required for the tour guiding companies and more.
PRIVATE TOURS AVAILABLE
There are no restrictions for small-group gatherings at the moment which makes us available for private tours at any time.
LIMITING THE NUMBER OF VISITORS FOR THE MONTHS TO COME
Our public tour dates, that allow you to simply get a ticket and join some of our tours, are usually restricted to 8 people. That’s a small number that guarantees a friendly experience. However, at the moment, all of our public tour dates are restricted to 10 people. When life gets back to normal and all restrictions and official recommendations are lifted, we are going to return the maximum number of visitors to 12. We still don’t have a minimum number of visitors, which means we are going to organise a tour even for just one person.
What does this mean for you?
At the moment, we are not allowing more than 8 visitors per group (this refers to public tour dates where we are the sole organizers and you will spend time with people you haven’t met before, not the privately organized groups). We assure you we won’t allow 12 people per group again before all the restrictions and official recommendations have been lifted.
All of the participants are required to wear face masks because it’s usually not possible to secure the required 1,5 m distance between everyone. Please, bring a protective mask to the tour. If you forget it, our guide will give you one.
Please, let us know in advance if there is any reason that would make it easier for you if our guide wore a transparent mask (i.e. hearing impairment or any reason at all).
All gatherings should finish by 22:00 hours. This means that our evening tour can start at 8 pm at latest.
FLEXIBLE CANCELLATION POLICIES
As the situation in the world is very unpredictable, and so are your travel plans, we are securing a full refund if you cancel your reservation up to 6 hours before the tour in 2020. Of course, change of dates is also possible. If you request a change of date, and are still not able to join us for the second date, we will process a full refund. Credit card refunds are processed at the beginning of each month, while bank transactions are processed once a week. This refers to all of our reservations, not just the public dates.
Please, bear in mind that we are a small business and we urge you not to take advantage of this policy. We will be grateful if you let us know as soon as you find out that perhaps you’re not coming to Croatia or Zagreb at all, so we can cancel your reservation without suffering significant expenses.
RESPONSIBILITY ON BOTH SIDES
The insecure time could, in the following months, affect anyone’s health and safety. Tour guides and services in tourism are dependent and grateful on each and every guest at this time, and this could cause some irresponsible decision making by some businesses in the near future. We have set a crisis strategy and a part of it is to make sure to take all the precautions possible regarding the safety of both our tour guides and our guests. This means that, in case any threat is discovered, i.e. some of our guides might have been exposed to the virus, we will cancel the tour. In case this happens to your reservation, we hope you will understand this and respect our decision.
We would also like to ask the same of you. As travelers ourselves, we love to explore as much as possible while visiting destinations, so we perfectly understand if you don’t want to cancel an experience because of something that seems like a slight cold. However, if you feel unwell or have reasons to believe you were in contact with the virus, please cancel your reservation and follow the instructions of the authorities.